Which scenario illustrates invasion of privacy?

• A. Reading a resident's mail without permission
• B. Asking permission before discussing health information in the hallway
• C. Closing the door during personal care
• D. Providing a resident with a private room if available

Answer: (A)

Respecting privacy means protecting a resident’s personal information and personal space from being accessed or exposed without consent. Reading a resident’s mail without permission is an invasion because mail is a private channel containing personal information. When a CNA reads someone’s mail, sensitive details become known to others, which can cause embarrassment, erode trust, and violate the resident’s sense of dignity and confidentiality.

The other scenarios show how privacy should be respected: asking permission before discussing health information in a hallway prevents others from overhearing sensitive data; closing the door during personal care keeps intimate care private and protects the resident’s modesty; providing a private room when available honors the resident’s space and comfort.